About
Trusted by 1,200+ shops across nine trades
The problem
Nomi saves time
A third of booked work starts after the office closes, and a missed call almost never calls back.
Missed · week 3
41
Tue 6:04pm · no heat
$480
Wed 7:41pm · burst line
$1,150
Sat 9:12am · no A/C
$620
Where the jobs went
Marta logged every unanswered call for six weeks. Forty-one a week, most of them after five.
Answering service
"Caller says something about a pump. Will call back."
Delivered 3h 12m late
No model
No address
Why services fail
It cost more than a part-time dispatcher, and the agents had never heard of a condensate pump.
Booked 0:42
Fri 7:00am · Dale
Carrier 58STA · 2014 · side gate code 4412 · two kids in the house
Written to ServiceTitan
What Nomi does instead
Picks up in two seconds, asks what a dispatcher asks, and writes the job in before the caller hangs up.
Our story
Marta, dispatch
Six years running the phone at her family's plumbing shop. Still takes support on Saturdays.
Dev, telephony
Four years building call routing at a telecom. Wrote the first triage model on a flight to Dallas.
How we got here
2023
A spreadsheet of missed calls at the family shop
2024
First line answered, one HVAC company in Round Rock
2025
Nine trades, each with its own question list
2026
1.4 million calls in, still eleven people
How we work
The caller comes first
If a caller asks for a person twice, we transfer. We would rather lose the booking than trap someone in a loop.
Say what it is
Nomi never claims to be human. Asked directly, it tells the truth and offers to hand over.
Boring beats clever
A phone line that works at 3am is worth more than a demo that impresses at a conference.
On every call
Dispatchers Handle Everything
Same six questions, same urgency rules, on the 400th call of the week as on the first.
Picks up in two seconds
Every call, every hour. No hold music and no phone tree to climb.
Asks the trade questions
Make, model, age, symptom, address, access — the six answers a tech needs.
Sorts urgent from routine
A no-heat call under forty degrees is not a filter change, and it gets booked.
Writes the job in
Straight into your dispatch board and calendar, with the notes attached.
Tony Reyes
Owner · Reyes Heating & Air
“We were missing about forty calls a week and had no idea which ones were worth money. First month on Nomi we booked nineteen of them. That is a tech's salary.”
Jobs booked, month one
Booked on the first call
Built per trade
Pick your trade
Every trade gets its own script, its own questions and its own booking rules.
Home services
Health
Professional
Day 1
Day 2
Day 3
Week 1
Week 2
Live
Bars show a typical ramp — every trade is live inside a week. Don't see yours? Nomi learns any business from your website. Sample timeline.
Answers
Questions owners ask
Get clear answers to the questions business owners ask most before switching to an AI voice agent. Everything you need.
